WORK → 靈聽 (LINGTING) CLINIC ERP
靈聽: scaling professional ear care through enterprise-grade clinical ERP
We partnered with LingTing (靈聽), a leading ear treatment clinic chain in mainland China, to build their core operational infrastructure. With over 100 locations, 靈聽 required a robust, compliant and highly scalable ERP system that standardizes clinical workflows, streamlines patient management and ensures rigorous regulatory compliance across their nationwide network.
ROLE
Enterprise architecture, compliance engineering, full-stack development, UI/UX design
TIMELINE
6 months
STACK
React · Node.js · Distributed cloud architecture · Compliance-first database
MARKET
Healthcare & clinics, mainland China
THE CHALLENGE
Scaling clinical operations with strict compliance
Managing a network of 100+ clinics across diverse regions requires more than just scheduling; it requires strict adherence to medical compliance, consistent quality of care and centralized data governance. 靈聽 faced the challenge of scaling their rapidly growing clinic footprint without sacrificing service quality or operational visibility, while navigating complex regulatory requirements.
THE SOLUTION
A standardized, high-compliance clinical ERP
We designed and implemented a centralized, enterprise-grade ERP system tailored for professional ear treatment. This platform standardizes every step of the patient journey — from initial registration and diagnosis to ongoing treatment tracking — while automating compliance reporting to ensure all clinics meet national medical standards.
PATIENT-FACING BOOKING — WECHAT MINI-PROGRAM
WHAT WE BUILT
Enterprise clinical operations backbone
Nationwide clinic management
A unified dashboard that centralizes operations for over 100 clinics, ensuring standardized processes across all locations.
Compliance-engineered workflow
Automated diagnostic and treatment logs that enforce regulatory compliance protocols at every point of patient care.
Scalable patient ERP
A robust patient management system that handles high-volume booking, medical records and follow-up tracking across the entire network.
Real-time operational analytics
Advanced reporting tools that let management monitor clinic performance, resource utilization and patient outcomes in real time.
Secure multi-tenant infrastructure
An enterprise-grade backend designed for reliability, ensuring sensitive medical data is encrypted and managed with bank-level security.
THE RESULT
Standardized care at national scale
100+
clinics unified
Operations seamlessly standardized across the entire nationwide network
100%
audit-ready compliance
Automated logs enforce adherence to national medical standards
Faster
patient throughput
Optimized workflows for quicker service delivery and better staff utilization
Real-time
network visibility
Instant insight into network-wide performance and clinical KPIs
Expanding to 100+ clinics required a technology partner who understood both scale and the sensitivity of medical operations. Neologism built the operational spine of our business, ensuring that every clinic provides professional, compliant care.
Nie Kai
FOUNDER, LING TING 靈聽
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